Participant Responsibilities

Program enrollment includes understanding and agreeing to certain program provisions. The provisions listed below are also listed on the program application and should be discussed during program enrollment. Participants can find additional information and best practices in the Participant Handbook.

Updating Safe at Home Information

Participants receive a Change Form in their Welcome Packet for updating and changing their Safe at Home records. Participants should contact the Safe at Home for replacement forms as needed.

Address and Phone Number Changes

Participants must provide Safe at Home with a new address or telephone number within ten days of the change.  Filing a change of address with the United States Postal Service does not satisfy this requirement and will result in undelivered mail.

Name Changes

Participants must provide the Safe at Home with the Change Form and a copy of the court order reflecting the change within thirty days of the change.

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Interacting With Government Agencies

It is the Safe at Home Program participant's responsibility to notify government agencies about their participation in the program.  Participants must present their Safe at Home authorization card when requesting use of the substitute address, and agencies are authorized to make a copy of the authorization card.  Participants may also need to present other Safe at Home-provided documentation. Participants should refer to the Participant Handbook for additional information and guidance for interacting with specific agencies.

Using the Substitute Address

Safe at Home participants are responsible for ensuring that their mail is sent to their assigned substitute address. The Participant Handbook provides suggestions for managing this transition. A participant's substitute address is their legal address for home, work, and school. The substitute address should be used whenever possible. Participants should refer to the Participant Handbook or contact the Safe at Home if in doubt about providing an actual address to any person or agency.

Service of Process and Legal Mail

Safe at Home is a participants' legal agent for the purpose of accepting legal mail and subpoenas (or any other personally-served document) as long as the service is in the participant's legal name. When the Safe at Home Program accepts service on behalf of a participant, the participant is legally responsible for complying with the requirements contained in the legal document(s). Safe at Home staff will notify participants about the service and forward the served document(s) by mail.